DELIVERY AND RETURNS

UK
FREE SHIPPING ON ORDERS OVER £200 (UK mainland)

UK standard shipping £4.00 – 3-5 working days. Please note that working days do not include weekends and Bank Holidays.
UK premium shipping £6.50 – 1-2 working days. Please note that working days do not include weekends or Bank Holidays.

EU/REST OF WORLD
FREE SHIPPING ON ORDERS OVER £300 (Worldwide).

Our rates for international deliveries are:
Europe: £10
Rest of World: £15

You will need to arrange for return of the item(s) to us at your own cost, quoting your order number. We will not reimburse you for any delivery or other costs that you incur in returning the goods to us. Your relevant order number must be quoted on all returns.

You may of course inspect the Products that you purchase from us. However, whilst you are deciding whether to keep your purchases, you do have a statutory duty to take reasonable care of our Products. Accordingly, please do not damage the Products whilst you inspect them and please store and handle all Products with care and in a manner that is appropriate for the type of Product.

Products must be returned complete (i.e. with any accessories or other parts that you receive with the Products) and, where possible, with all original packaging.

You may return the Products that you have purchased from this site with your order number by post to:
OLIVIA RUBIN
209 Wymering Road
London
W9 2NH

Whenever returning Products by post for whatever reason, we recommend that you use a courier that offers shipment tracking services and that you insure the Product for its full value while in transit. If you choose not to follow these recommendations we regret that you will be responsible for any loss or damage to the Product during transit. We advise you to send by special delivery so that the goods can be tracked as they are your responsibility until they reach our premises.

We’ll process the refund as soon as we get our hands on your package and will email you to confirm it’s arrival. Please allow 3-5 working days for your refund to be received.

Please contact us by emailing info@oliviarubinlondon.com if you have any further questions.

If you have any Custom alterations the Products cannot be returned

To return an item please notify us in writing by email of your intention to return the Products within 14 days of receipt and receive a Return Authorisation Number.

Please email info@oliviarubinlondon.com. You must write on top of the box and all necessary documentation that the Products are a return purchase, otherwise you may be liable for Import Duty.

It is your responsibility to select a reliable carrier to return the Products to us with a trackable service. The Products are your responsibility until they reach our premises.

You have a legal right to cancel a Contract (under the Consumer Contracts (Information, Cancellation and Additional Payments) Regulations 2013) within 14 days of receipt by you of the Product (“Relevant Period”). Accordingly, during the relevant period if you change your mind or for any other reason you decide you do not want to keep a Product, you can notify us, by email (info@oliviarubinlondon.com), of your decision to cancel the Contract and, provided you return the Product to us within 14 days, receive a refund.

Advice about your legal right to cancel the Contract under these regulations is available from your local Citizens’ Advice Bureau or Trading Standards office.However, this cancellation right does not apply in the case of any Products made to your specification or clearly personalised.

If you cancel a Contract you must return the Products to us at
209 Wymering Road
London
W9 2NH

within 14 days after the day you cancel and you will be responsible for the costs of returning the Products.
Once we have received the Products and provided they are still in the original condition with all labels still attached, we will refund the total price you have paid for the Products on the card you paid, within 14 days of our decision to refund you. Please allow for this. However, if you chose enhanced delivery, we will only refund up to the amount of our usual standard delivery costs.

We hope that you love your garment but in the event that it is no quite right and you would like to exchange it for a different size or style, we offer an exchange policy for Products returned to us in their original condition with all labels still attached.

To return an item for exchange please notify us in writing by email of your intention to return the item for exchange and what you would like to exchange it for within 14 days of receipt of Products and receive an Exchange Authorisation Number. Please email at info@oliviarubinlondon.com. Please send the Products back to us within 14 days so that we can process your exchange. Please note that the return postage costs are at your expense unless the Products are faulty.

We would advise you to send by special delivery so the Products can be tracked as they are your responsibility until they reach our premises. If you have had any Custom alterations the Products cannot be returned for refund or exchange.
To an exchange an item please notify us in writing by email of your intention to return the Products for exchange within 14 days of receipt of the Products, stating what you would like to exchange it for and receive an Exchange Authorisation Number. Please email info@oliviarubinlondon.com. You must write on top of the box and all necessary documentation that the Products are for a return exchange purchase, otherwise you may be liable for Import Duty.

It is your responsibility to select a reliable carrier to return the Products to us with a trackable service. The Products are your responsibility until they reach our premises. We offer a exchange policy for Products returned to us in their original condition with all labels still attached. We are unable to offer refunds for international postage. If you have had any Custom alterations the Products cannot be returned.