Delivery and Returns

UK Delivery

UK standard shipping £5.00
3-5 Working Days
Please note that working days do not include weekends and Bank Holidays

UK premium shipping £7.50
1-2 working days

Next day if ordered before 1 p.m.
Please note that working days do not include weekends or Bank Holidays

EU / rest of world delivery

Europe £10

Rest of World £15

Cancelling an order

You have a legal right to cancel a Contract (under the Consumer Contracts (Information, Cancellation and Additional Payments) Regulations 2013) within 14 days of receipt by you of the Product (“Relevant Period”). Accordingly, during the relevant period if you change your mind or for any other reason you decide you do not want to keep a Product, you can notify us, by email (info@oliviarubinlondon.com), of your decision to cancel the Contract and, provided you return the Product to us within 14 days, receive a refund.

Advice about your legal right to cancel the Contract under these regulations is available from your local Citizens’ Advice Bureau or Trading Standards office.However, this cancellation right does not apply in the case of any Products made to your specification or clearly personalised.

If you cancel a Contract you must return the Products to us at
Unit 2.16
Grand Union Studios
332 Ladbroke Grove
London
W10 5AD

within 14 days after the day you cancel and you will be responsible for the costs of returning the Products.
Once we have received the Products and provided they are still in the original condition with all labels still attached, we will refund the total price you have paid for the Products on the card you paid, within 14 days of our decision to refund you. Please allow for this. However, if you chose enhanced delivery, we will only refund up to the amount of our usual standard delivery costs.

Returns

Extended Return Period

We offer an extended return policy for the festive period. Full price orders placed from 16th November can be returned until 11th January 2021. Sale orders placed between 16th November – 1st January have an extended return period of 28 days.

UK RETURNS: A UPS return label for UK returns only will be included with your order when you receive it. If you would like to return your order please email to arrange a collection or drop off at a UPS access point. All returns are at your own cost and will be deducted from your refund.

UPS Return Service charge:

UK: £7

INTERNATIONAL RETURNS: Please contact us, within 21 days of receipt (7 days of receipt for sale items) quoting your order number and reason for return. You will be emailed a shipping label and invoice, simply print off and attach to your package. For courier collection please let us know a date (weekday only) and 2 hour window and we will arrange for a courier to collect your return. The return of item(s) will be at your own cost and will be deducted from your refund. Any duties or taxes incurred are non refundable.

UPS/DHL Return Service Charge:
EUROPE: £15
REST OF THE WORLD: £25
*Any import charges will be additionally charged back to the customer

Please note: sale purchases must be returned within 14 days of receipt. All other purchases must be returned within 28 days of receipt for a refund.

Please see our returns page on our website for more details.

Your relevant order number must be quoted on all returns.

Please contact studio@oliviarubinlondon.com to request an exchange.

You may of course inspect the products that you purchase from us. However, whilst you are deciding whether to keep your purchases, you do have a statutory duty to take responsible care of our products. Accordingly, please do not damage the products whilst you inspect them and please store and handle all products with care and in a manner that is appropriate for the type of product.

Products must be returned complete (i.e. with any accessories or other parts that you receive with the products) and, where possible, with all original packaging.

If you have any custom alterations the products cannot be returned.

You may return items by post. All returns must be at your own cost. Your relevant order number must be quoted on all returns to:

Olivia Rubin
Unit 2.16
Grand Union Studios
332 Ladbroke Grove
London
W10 5AD

Whenever returning products by post for whatever reason, we recommend that you use a postal service that offers shipment tracking e.g. Royal Mail Special Delivery and that you insure the product for its full value while in transit. If you choose not to follow these recommendations we regret that you will be responsible for any loss or damage to the product during transit. We advise you to send by special delivery so that the goods can be tracked as they are your responsibility until they reach our premises.

Please allow 3-5 working days for your refund to be processed. During sale or peak times your refund could take up to 14 days, and it may take longer to show on your bank statement, depending on your bank’s processing time.

Please contact us by emailing studio@oliviarubinlondon.com if you have any further questions.

Exchanges

We hope that you love your garment but in the event that it is no quite right and you would like to exchange it for a different size or style, we offer an exchange policy for Products returned to us in their original condition with all labels still attached.

To return an item for exchange please notify us in writing by email of your intention to return the item for exchange and what you would like to exchange it for within 14 days of receipt of Products. Please email studio@oliviarubinlondon.com. Please send the Products back to us within 14 days so that we can process your exchange. Please note that the return postage costs are at your expense unless the Products are faulty.

We would advise you to send by special delivery so the Products can be tracked as they are your responsibility until they reach our premises. If you have had any Custom alterations the Products cannot be returned for refund or exchange.

You must write on top of the box and all necessary documentation that the Products are for a return exchange purchase, otherwise you may be liable for Import Duty.

It is your responsibility to select a reliable carrier to return the Products to us with a trackable service. The Products are your responsibility until they reach our premises. We are unable to offer refunds for international postage.