All purchases must be returned within 28 days of receipt for a refund.
You may of course inspect the products that you purchase from us. However, whilst you are deciding whether to keep your purchases, you do have a statutory duty to take responsible care of our products. Accordingly, please do not damage the products whilst you inspect them and please store and handle all products with care and in a manner that is appropriate for the type of product.
Products must be returned complete (i.e. with any accessories or other parts that you receive with the products) and, where possible, with all original packaging.
If you have any custom alterations the products cannot be returned.
Monogrammed and Bespoke items purchased online or in store cannot be exchanged or refunded.
Whenever returning products by post for whatever reason, we recommend that you use a postal service that offers shipment tracking e.g. Royal Mail Special Delivery and that you insure the product for its full value while in transit. If you choose not to follow these recommendations we regret that you will be responsible for any loss or damage to the product during transit. We advise you to send by special delivery so that the goods can be tracked as they are your responsibility until they reach our premises.
Orders placed online at oliviarubinlondon.com cannot be returned in store at this time.
Please be aware that international customs duties and sales taxes will NOT be refunded for shipments outside the UK.
Please allow 5-10 working days for your refund to be processed. During sale or peak times your refund could take up to 3-4 weeks, and it may take longer to show on your bank statement, depending on your bank’s processing time.
Please contact us by emailing firstname.lastname@example.org if you have any further questions.