Rent a Rainbow

Terms and Conditions

Welcome to the oliviarubinlondon.com website terms and conditions of our Rental Service. These Terms and Conditions together with our Website Terms of Use (the Terms) will apply to any contract between us for the rental/ sale of products listed on the oliviarubinlondon.com website to you. Please read these Terms carefully and make sure that you understand them before ordering any products from our website. By placing an order you agree to be bound by these Terms.

How long is the Rental period?

All rentals will be 7 days upon receipt of the item(s).

What if I damage or lose my Rental?

If anything happens to your rental, please inform us immediately. The better you manage the situation, the faster we can help you resolve it.
If the item is damaged beyond repair, lost, stolen or the repair costs more than £50, Olivia Rubin reserves the right to charge you for the total estimated Replacement Value of the item.

What if I want to buy my Rental?

If you love your rental and want to purchase it, please contact us at studio@oliviarubinlondon.com for assistance.

How do I return my Rental?

All items should be posted back on the last day of rental with next-day delivery.
* For UK customers, please use the Royal Mail return portal here to generate a label, and drop off your parcel at a nearby post office.
* For all International customers, unless an item is damaged or faulty, the customer is required to please email studio@oliviarubinlondon.com to request a return. After submitting your request, you will receive an email from studio@oliviarubinlondon.com to approve your return.

The responsibility of return falls with the renter. We, therefore, recommend sending all items tracked and insured up to the item's RRP. If an item is lost or damaged during postage, it is the renter's responsibility to compensate the lender for their loss. If an item is insured, the renter can claim this cost back from the postage provider.

Return Address:

OLIVIA RUBIN
Unit 5.04 Grand Union Studios
332 Ladbroke Grove
London
W10 5AD

You should print a copy of these Terms or save them to your computer for future reference. The details of your specific contract will not be filed by us. We may amend these Terms from time to time. Every time you wish to order products, please check these Terms to ensure you understand the terms which will apply at that time. These Terms were most recently updated on 10th June 2024.