A return label for UK returns only will be included with your order when you receive it. Contact us to request a new label if you don’t already have one. Please include your completed returns form quoting your order number, name and reason for return. Drop off your parcel at a nearby DHL Service point, which you can find here. Alternatively, you can call DHL at this number 08442480844 and schedule a pick up at a time that is most convenient for you. The return of item(s) will be at your own cost and will be deducted from your refund.
Return Service charge:
Please note you can return the parcel via your own method of return such as post or an alternative courier but we advise if sending via Royal Mail and that you request a signed for return.
UK Returns Address
OLIVIA RUBIN C/O THE BRAND HANGAR
12 SAXON PARK
For all International returns, unless an item is damaged or faulty, the customer is required to arrange and pay for the return of the product(s) to us.
How to return your order:
Email email@example.com to request a return. After submitting your request you will receive an email from firstname.lastname@example.org to approve your return.
Once your return is approved please follow the instructions at this link.
Add your order number and email address, before choosing from two options for your return: a Self-Paid Return or a Prepaid Courier. Note that the cost of the Prepaid Courier will be deducted from the total value of your refund.
Fill out the returns form (sent with your item), marking which items you are returning and include inside your parcel.
Place the items you would like to return in the original packaging, including all Olivia Rubin labels. Attach your return label to the outside of the box.
Exchanges will be shipped, and refunds processed as soon as possible once your original item has been received by our warehouse.