Gift Vouchers can only be purchased and used to purchase products from the website if you are in the UK. The gift voucher is currently not available to redeem in any other country served via the website. The gift card cannot be used in store via any our pop-up’s or concessions.
The gift voucher does not require any activation and you can start using it as soon as you receive it.
You can only use one gift voucher per purchase. After you have used the gift voucher the redeemed amount will appear in your order confirmation email.
You have 28 working days from the day of the purchase to return purchases made with a gift card. If purchasing sale items the return period is 14 days. Any refund will be made to your original method of purchase.
Can a gift card be exchanged for cash or credit?
Unfortunately, gift vouchers can only be used as payment or part payment on our website if you live in the UK and cannot be exchanged for cash or credit. You cannot transfer the balance on a gift card to another gift card.
Unfortunately, the balance on the gift card shall not at any time be refunded, or exchanged for cash unless you have exercised your statutory right to cancel an order.
You can use the gift card as many times and for as many purchases as you like until the total balance of the gift card has been used up.
Gift vouchers not used within 12 months after purchase will expire and the balance be forfeited.
If you have any other questions regarding the gift cards or these Gift Voucher Terms please contact customer service at firstname.lastname@example.org